Registration and Investigation of all cognizable offences under various laws including issue of First Information Report (FIR) copy free of cost to the complainant.
Preferably, complaints must be registered at the jurisdictional police station where the alleged offence took place. However, there is no bar on registering the complaint at any other Police Station, though the official transfer to the police station concerned might entail some delay.
Receipt of miscellaneous complaints of non-cognizable offences, petty cases, petitions, etc. and issue of acknowledgements (Form 76-A).
Follow up of investigation including visit to scene of offence.
Filing of Final Reports in courts after completion of investigation of cases.
Police Public Interface:
Citizens Committee meetings
Peace Committee meetings
Mohalla Committee meetings
SC-ST meetings and village/colony visits
Granting permission for using loudspeakers, use of public spaces for pandals, processions, dharnas, etc. within that Police Station jurisdiction.
Courtesy and Politeness at the police station
Hearing complaint with Sensitivity and Empathy
A seat in the reception area; drinking water and toilets facility
Meeting with the SHO or his representative. Station House Officer is the Police Inspector or Police Sub Inspector in charge of the police station. However in his/her absence, whoever is the senior-most official not below the rank of Head Constable available at the police station assumes the duties and responsibilities of SHO.